State:

Arkansas Tornado Information Hub

Many communities in the state of Arkansas have experienced substantial damage because of tornados that passed through our state on Friday, March 31. Summit Utilities crews are working with public safety officials to keep customers and communities safe. Damages, outages, and emergencies are being worked on and assessed.

Our call center is fully staffed to answer emergency-related calls and our Facebook page, is a direct outlet for important information and updates related to your natural gas service. If your service was impacted or turned off due to the severe weather, please call us to turn your service back on. Call 800-992-7552 and press option 1 to be connected with a team member. Also, please know we are not charging reconnection fees for those who were impacted by the tornadoes and severe weather.

As a utility, we are only as strong as the communities we serve. Our hearts are with all those impacted by yesterday’s tornadoes.

March 31, 2023 Storm Damage Billing Update:

For our customers impacted by the Friday, March 31^st storm, if Summit removed a meter from your property and it is no longer operable because of the storm damage, customers will only be billed for usage through Thursday, March 30^th. This ensures customers will not incur the cost of any gas that may have been lost due to tornado damage.

If your gas service was interrupted and you are ready to have it restored, please call our customer service department between 7am-7pm Monday-Friday at 800-992-7552 and press 1. Our call center is fully staffed, and our crews work safely and quickly to respond to natural gas-related concerns.

Helpful resources for those impacted: shelters, meals, safe-housing, and more

The state is offering a variety of resources and helpful information, to learn more click here.

We will work to keep customers updated as response efforts progress.

Operations team members, in partnership with public safety officials, are working to address gas-related concerns.

While many homes and businesses experienced extensive damage, if your gas service was interrupted and you are ready to have it restored, please call our customer service department at 800-992-7552.

While we respond to customer calls, we encourage all community members to stay safe and be mindful of their surroundings. To expedite response efforts and to maintain safety, we ask that community members avoid impacted areas of town to ensure residents are safe and traffic is flowing as workers survey and assess damage.

If you smell gas or are experiencing a gas-related emergency, leave on foot immediately and call 800-992-7552 and 911 from a safe location.

If you smell gas, act fast!

If you suspect a gas leak, do not assume that someone else has already called it in. Our call center is fully staffed and ready to take safety-related calls.

If you are experiencing a gas-related emergency, leave on foot immediately and call 800-992-7552 and 911 from a safe location.

If a leak does occur, here are some signs of a natural gas leak for you to be aware of:

An odor that smells similar to rotten eggs or sulfur. This is caused by “mercaptan,” an odor mixed with the natural gas to help identify it in the event of a leak.
A loud roaring sound like an engine
White vapor that looks like smoke or fog
A hissing or whistling noise
Fire coming out of a hole or on top of the ground
Dirt blowing from a hole in the ground
An area of frozen ground in the summer near a pipeline
Patches of dead vegetation or grass near a pipeline

What to do after a tornado has occurred:

Stay in the know - Listen to local news and weather stations to stay updated about additional storm watches or warnings. Oftentimes, strong storms bring in multiple rounds of severe weather capable of producing more than one tornado.

Contact family and friends - let loved ones know you’re safe and out of danger so they can help spread the word. During or after storms, communication via phone calls can be difficult. Text messaging or social media are quicker forms of connectivity. Be sure to follow @SummitUtilities on Facebook to stay up-to-date about natural gas-related service in your area.

Assess damage - After all threat of tornadoes has passed, carefully check your home or business to see if there are any damages. However, do not enter a damaged building. When assessing storm damage, wear strong, sturdy shoes, long pants, and a long shirt to keep your body safe from harm. Never enter into a damaged building.

If you smell gas, act fast! For any gas-related emergency, leave on foot immediately and call 800-992-7552 and 911 from a safe location.

Provide aid to a neighbor - If you come across someone who needs help or is injured and you are properly trained, provide first-aid if needed until emergency response teams arrive.

Giving hands

How can you help

Communities in Arkansas are recovering following devastating tornados. Visit helparkansas.com for a full list of ways you can help or receive assistance.

As a utility, we will continue to provide safe services to communities as they rebuild. Our thoughts are with those who have been impacted.