Who is Summit Utilities?

Summit Utilities is part of a family of utility companies providing safe, reliable, clean and affordable natural gas to businesses and residential customers in Oklahoma, Arkansas, Colorado, Maine, and Missouri, with a focus on exceptional customer service and a commitment to community.

Our parent company, Summit Utilities, Inc., acquired the Arkansas, Oklahoma and Texarkana Area gas distribution assets of CenterPoint Energy in January, 2022. Summit Utilities is now the natural gas service provider to those customers previously served by CenterPoint in those areas.

We are excited to be able to expand our service in the Arkansas, Oklahoma and Texarkana areas, and will be welcoming more than 600 CenterPoint team members and over 500,000 new customers into the Summit family!

Customers in Arkansas, Oklahoma and Texarkana Area will notice Summit Utilities’ name and logo on company assets such as buildings, trucks and employee uniforms. However, you may continue to see and interact with CenterPoint’s Customer Service and billing for a period of time up to the end of 2022.

Although there is a new name and logo, you can expect to see the same employees locally representing the company, because these employees live, work, and volunteer in the community where you live.

For more information about the regulatory proceedings in Arkansas and Oklahoma click the link below:


Will there be any staffing changes that might affect me?

While you will see the new company name and logo this year, the same employees will continue to locally represent the company– living, working and volunteering in the community where you live.

We welcomed more than 600 CenterPoint employees to the Summit Utilities family and are hiring more in the Arkansas-Oklahoma-Texarkana area. Check out our Careers web-page for open positions near you!


When will Summit Utilities' acquisition of CenterPoint natural gas service business be finalized?

The transaction closed on January 11, 2022, and was subject to regulatory approval and other closing conditions.

Summit Utilities is now your new natural gas provider. However, to ensure a smooth transition of operations from CenterPoint to Summit Utilities, there will be a period of approximately one year where the two companies will work together to migrate operations.

During that transition period, CenterPoint will be providing some services to customers on behalf of Summit Utilities, including customer service and billing. As a result, you may still see the CenterPoint logo from time to time on some materials as we make this transition.

Completion of the transition period is planned for late 2022.

During the transition, customers should continue to visit www.CenterPointEnergy.com to access account information online or call 800-992-7552 in Arkansas and Texarkana, and 866-275-5265 in Oklahoma for customer service.

To report a natural gas outage or emergency, please call 800-992-7552 and call 911.

Additional information on updates to customer systems will be communicated throughout the transition.


Do I need to make new payment arrangements regarding the transition to Summit Utilities?

Our goal is to make the transition seamless for customers. There is no special action required by you today, and you should continue to pay your bill as you’ve always done. There will be a transition period as Summit Utilities and CenterPoint work together to migrate operations to Summit Utilities. We expect the transition to happen later this year.

Please continue your normal payments and accessing your account at www.CenterPointEnergy.com. Once we transition to our own system, we will keep you informed of any actions you may need to take regarding your billing and accounts later this year.


Will the average payment plan option remain? 

Yes. The average monthly payment plan option will continue to be available to customers who wish to have lower gas bill payments during the winter months.


Will the credit or security deposit that I currently have with CenterPoint transfer to Summit Utilities?  

Yes. Any credit or security deposit will be transferred from CenterPoint to Summit Utilities.


When is my gas service being switched to Summit Utilities?  

CenterPoint sold their natural gas distribution system in Arkansas, Oklahoma and Texarkana Area to Summit Utilities on January 11th, 2022.

Summit Utilities is committed to continuing to provide safe, reliable, clean and affordable natural gas to businesses and residential customers. The quality of gas will remain the same.

We will continue to update customers during the transition. You can expect to continue to see the CenterPoint name and logo from time to time during the transition period.

Additional information on updates to customer systems will be communicated throughout the transition.


How can we reach customer service?  

To ensure a smooth transition of operations from CenterPoint to Summit Utilities, there will be a period of approximately one year where the two companies will work together to migrate operations. During that transition period, CenterPoint will be providing some services to customers on behalf of Summit Utilities, including Customer Service and billing. As a result, for all questions related to current service, billing, or other questions unrelated to the transaction itself, customers should continue to call CenterPoint at 800-992-7552 in Arkansas and Texarkana Area, and 866-275-5265 in Oklahoma. For specific information about the transaction, customers should continue to check this website for updates.


Will there be any impact to how my bill is processed?

While your bill transitions to the Summit Utilities logo, you will continue to make payments as you do now, whether online, by phone, through autopay, or via the mail.

In addition, for now, your account number will remain the same, as will your online login information as we transition operations of the company from CenterPoint Energy to Summit Utilities. Additional information on updates to customer systems will be communicated closer to the completion of the year-long transition period.


How will customers be notified of changes?

We will communicate by bill inserts, bill messages, emails, social mediaand other communication methods to keep customers informed. We will also post updates on this website. You may also see advertising, such as print, digital and social media ads..  CenterPoint may also post information on their website, billing portal and social channels with the details about how the transition to Summit will affect customers. 


Do customers need to change the way they pay their bill?

No. Customers should continue paying their bills as they’ve always done, using the return payment envelope in their statement, by phone at 800-992-7552, online by clicking My Account on the CenterPoint website, or by visiting the payment locations where they typically pay.

Once we transition to our own system, we will keep you informed of any actions you may need to take regarding your billing and accounts later this year. Please continue your normal payments and accessing your account at www.CenterPointEnergy.com.


Will there be any changes to where customers call for customer service?

No. For customer service, please call 800-992-7552 in Arkansas and Texarkana Area, and 866-275-5265 in Oklahoma.

Additional information on updates to customer systems will be communicated closer to the completion of the transition.


If a customer wants to convert to natural gas or start service, how will this process be handled?

New customers should start natural gas service through CenterPoint’s online system – visit www.CenterPointEnergy.com and click on Start/Stop/Transfer Gas Service link, or call 800-992-7552 in Arkansas and Texarkana Area, and 866-275-5265 in Oklahoma.


How will this acquisition impact my rates?

If you live in Oklahoma, there will be no changes to your rates. If you live in Arkansas, your bill will have some changes going forward. One of the changes is a rate credit on everyone’s bill. These credits will total $26 million over two years across all Summit customers in Arkansas. You don’t have to do a thing to get the credit onto your account.

For more information about rates, click here.


What will happen to my HomeServe plan?

Summit will no longer be offering HomeServe USA plans to new customers. Those who have already enrolled in a plan will have continued coverage directly from HomeServe USA.