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Medical Emergencies

We will not turn off a customer’s service if we receive a certificate from a doctor stating that shutting off the gas would aggravate a serious illness or create a substantial risk of death or grave illness for the customer or other permanent resident of the premises where service is provided. Medical certificates can be requested by calling our office. The certificate should identify the patient, medical emergency, specify the likely effects on the health of the individual from discontinuing gas service, and the time during which cutting off the gas would endanger the individual. A telephone call from a doctor or nurse, nurse practitioner, or public agency is acceptable if a certificate is received within seven days after the phone call. Summit Utilities shall not be required to continue to provide service for longer than 30 days unless the medical certificate is renewed before the certificate expires, and the certificate can only be renewed once in a 12 month period. Please call Customer Service at 800-992-7552 for more information.

Please note: a medical emergency does not cancel the bill. If requested, we can provide you a list of local financial assistance agencies or work with you to set up a delayed payment agreement.