We understand that a variety of circumstances can lead to a late payment, and we’re here to help you get back on track by offering payment arrangements. With a payment arrangement, eligible customers are allowed additional time to bring their account up to date with monthly installments. When you enter into a payment arrangement, your full balance due will be divided evenly over an agreed-upon time frame.
Interested in learning more about a payment arrangement plan or enrolling? Eligible customers may enroll by accessing their online account, using our automated phone system, or by speaking with a customer representative. We’re available from 7 a.m. to 7 p.m., Monday through Friday:
At Summit, we are only as strong as the communities we serve, which is why we support our service areas by offering programs to help those in need. Summit Utilities has created the Summit Heating Assistance Fund for customers in Arkansas, Oklahoma, and the Texarkana, Texas area to provide financial assistance to customers who are struggling to pay their heating bills. This program replaces the “Good Neighbor Fuel Fund” that CenterPoint Energy previously offered customers in this service area. Contributions for the fund come from Summit Utilities and customers who generously opt-in to donate to the fund on their monthly bill.
Benefit from this assistance fund or learn more about donating.
We will not turn off a customer’s service if we receive a certificate from a doctor stating that shutting off the gas would aggravate a serious illness or create a substantial risk of death or grave illness for the customer or other permanent resident of the premises where service is provided. Medical certificates can be requested by calling our office. The certificate should identify the patient, medical emergency, specify the likely effects on the health of the individual from discontinuing gas service, and the time during which cutting off the gas would endanger the individual. A telephone call from a doctor or nurse, nurse practitioner, or public agency is acceptable if a certificate is received within seven days after the phone call. Summit Utilities shall not be required to continue to provide service for longer than 30 days unless the medical certificate is renewed before the certificate expires, and the certificate can only be renewed once in a 12 month period. Please call Customer Service at 800-992-7552 for more information.
Please note: a medical emergency does not cancel the bill. If requested, we can provide you a list of local financial assistance agencies or work with you to set up a delayed payment agreement.