Need Help Paying Your Bill?

If you are having trouble paying your natural gas bill, please contact us right away for assistance. You can also refer to the programs and services below for payment assistance.


Need more time to pay? We have options.

We understand that a variety of circumstances can lead to a late payment, and we’re here to help you get back on track by offering payment arrangements. With a payment arrangement, eligible customers are allowed additional time to bring their account up to date with monthly installments. When you enter into a payment arrangement, your full balance due will be divided evenly over an agreed-upon time frame. 

Interested in learning more about a payment arrangement plan or enrolling? Eligible customers may enroll by accessing their online account, using our automated phone system, or by speaking with a customer representative. We’re available from 7 a.m. to 7 p.m., Monday through Friday:

800-992-7552 in Arkansas and Texarkana
866-275-5265 in Oklahoma



Financial assistance may be available to eligible low-income households for home heating needs through federally funded programs and crisis assistance offered by counties.



Summit Heating Assistance Fund

At Summit, we are only as strong as the communities we serve, which is why we support our service areas by offering programs to help those in need. Summit Utilities has created the Summit Heating Assistance Fund for customers in Arkansas, Oklahoma, and the Texarkana, Texas area to provide financial assistance to customers who are struggling to pay their heating bills. This program replaces the “Good Neighbor Fuel Fund” that CenterPoint Energy previously offered customers in this service area. Contributions for the fund come from Summit Utilities and customers who generously opt-in to donate to the fund on their monthly bill.

Benefit from this assistance fund or learn more about donating.

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Deposit Waiver for Victims of Domestic Crimes

Summit Utilities will waive the deposit required to establish new services for victims of domestic crimes. To apply for the waiver, click here.


Medical Emergencies

We will not turn off a customer’s service if we receive a certificate from a doctor stating that shutting off the gas would aggravate a serious illness or create a substantial risk of death or grave illness for the customer or other permanent resident of the premises where service is provided. Medical certificates can be requested by calling our office. The certificate should identify the patient, medical emergency, specify the likely effects on the health of the individual from discontinuing gas service, and the time during which cutting off the gas would endanger the individual. A telephone call from a doctor or nurse, nurse practitioner, or public agency is acceptable if a certificate is received within seven days after the phone call. Summit Utilities shall not be required to continue to provide service for longer than 30 days unless the medical certificate is renewed before the certificate expires, and the certificate can only be renewed once in a 12 month period. Please call Customer Service at 800-992-7552 for more information.

Please note: a medical emergency does not cancel the bill. If requested, we can provide you a list of local financial assistance agencies or work with you to set up a delayed payment agreement.

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Register Your Account Online

View and pay bills, see gas use, and compare use over time.

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Flexible Payment Options

Summit has a variety of convenient ways to pay your utility bill.

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Average Monthly Billing

Enroll to have more predictable bills month-to-month, and even out the seasonal highs and lows of your bill.

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