We are here
to help!
Our Customer Service Department business hours are 7 a.m. to 7 p.m., Monday through Friday except holidays. We also offer account self service functions that are available 24/7.
We’re working to provide as much information as possible to help customers navigate setting up their accounts and accessing our online customer portal. If you find yourself in need of speaking with a Customer Service representative, please reach out using the numbers listed below.
Arkansas and Texarkana: 800-992-7552 Oklahoma: 866-275-5265
Hear from Fred Kirkwood, our Chief Customer Experience Officer, as he talks about the importance of customer service at Summit.
Availability, personalized care, listening, the support you need, and issue resolution. At Summit, we're customer-centric and strive to offer these attributes to every customer we serve. When you contact us, our goal is to ensure issues are resolved, and customer needs are met to their fullest.
Contact Us
Our team is happy to assist you by phone, social media, and by utilizing "My Online Account" messages through our secure Summit portal.
Please explore our helpful resources on this site to guide you through setting up an online account and accessing your natural gas account information with Summit Utilities. By exploring our website, you’ll be able to obtain your new account number, explore FAQs, learn about various ways to pay your bill, and more.
Our Customer Service Department business hours are 7 a.m. to 7 p.m., Monday through Friday
Arkansas and Texarkana: 800-992-7552 Oklahoma: 866-275-5265
Need to report loss or damage to us?
If you believe that Summit Utilities may have some responsibility for causing a loss or damage that you have experienced, or if you would like to report loss or damage to Summit Utilities facilities, please contact our customer service team to assist you.
Arkansas and Texarkana: 800-992-7552 Oklahoma: 866-275-5265
Call Before You Dig
Homeowners and contractors must call 811 before undertaking any excavation or digging projects. Calling 811 is safe, free, and the law.
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Stay Connected
Get your new account number.
All Summit customers will receive a new account number. Use this secure webpage to get your new account number.
Login to our new portal.
Did you have a previous online account with CenterPoint Energy? Use the same credentials to access your account.
*The first time you log in you’ll be prompted to change your password.
Create an account.
New to online portal management? Access an array of features to manage your account 24/7. Online self-service is just a click away!
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